Synchronize customer issues with tickets

Sometimes customer issues are related to backend issues and you'd like to tie the two issues together. Lighthouse/Github synchronization allow you to attach tickets to customer support discussions. This keeps your developers and issue tracker focused, your customers in the loop with your development progress, and everyone on the same page.

When you attach a ticket to a discussion, the ticket is updated with a link to the discussion, which allows you to gather more feedback from the user if needed. You can even link multiple discussions.

When you resolve your issue, the system posts a notification back to the discussion and puts the discussion back in your pending inbox so you remember to get back to the user.

This simple feature reclaims your bug tracker. Discussions can now revolve around development issues, not customer problems. This distinction is important because one development issue may be the source of 50 customer issues (or vice versa!).