Streamline your customer support with Tender Support. We’ve built a beautifully simple and customizable helpdesk application that you and your customers will love.
Our Support dashboard helps you and your team better support your customers. We give you the information you need to help customers and keep track of how well you’re doing.
Create a detailed Knowledge Base to help your customers find their answers without clogging up your support personnel. Create beautifully formatted pages — upload images or screencasts to insert into your articles.
Seamlessly answer support emails through the Tender interface. Customers receive emails as though you were replying via email, and you get to track and coordinate responses with your entire support staff.
Check out the plans We offer discounted plans for Lighthouse users!
E-Mail Synchronization
Tender knows email. In fact, email is so well integrated with Tender that your customers won’t even notice you’re using Tender. The ease of email meets the organization of the web. Tell your boss – they can deal with customers entirely from their blackberry.
Discussion Area
Replace your forums with a support-centric discussion area. All the benefits of a forum with the ability to morph issues into private discussions when needed.
Knowledge Base
Write how-to articles and answer frequently asked questions. Help your customers find the solution to their problems without any interaction with your support staff.
Lighthouse Synchronization
Sync your development team with the needs of your customers. Tender synchronizes with your tickets and notifies your customers when an issue is resolved. Free your development team from noisy customers while keeping them in the loop.
In the month I've been using Tender (mostly to communicate with an internal team's bugs and suggestions) it has definitely been worth every penny.
— Mark McSpadden, The Garland Group
As an independent developer I'm stretched pretty thin. I just don't have the time for clunky customer support systems - neither do my customers.
— Trevor Squires
With Tender, I can connect with my customers in a way that makes sense to me. More importantly, I can connect with my customers in a way that makes sense to them.
Thanks guys, Tender is freakishly awesome!
Tender Support looks like a solid competitor to Get Satisfaction. I am loving the ENTP guys, and their design and UIX.
— @TerryStorch