Repeat Yourself

Echo Templates save you time by allowing you to save common answers to your customers' questions.

Echo Templates

Some customers ask the same questions over and over - it might be about shipping status, or a new feature, or how to contact a specific person on your team - and we know that sometimes you'll be giving the same answer to everyone. This is why we created Echo Templates.

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You can either write your replies ahead of time or promote existing replies to re-use later. You can manage your Echo answers quickly and easily, and even customize each Echo once it's been put into the message for any variations you'll need.

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