Collect Requests

We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream.

A dedicated support site for your customers

Tender provides you with a fully-customizable support site so your customers can start and track discussions on the web.

Homepage

Use your own email address to send & receive support issues

Forward your support, billing, or any email address to Tender and we'll do the rest. Discussions are automatically created. When you reply to the discussions, an email is sent from your email address back to the customer.

Email Forwarding

We also send out automatic tracking emails through the system called Heartbeats that ensure email forwarding & processing are working correctly. We'll notify you when there's a problem, so you can be sure you're receiving customer's emails without interruption.

Forward emails to your support requests

Sometimes customers send emails to your personal email address and you wish they'd have sent it to the support address. With Tender, all you'll need to do is forward the email to your support address and a discussion is created on their behalf.

Embed a widget on your site

If your product or service has a website, you can embed a widget so users can start discussions from within your own site. We even use it on our own site, so we're always a click away from you.

Widget