Tender's flexible structure allows you to assign discussions by topic, person, group, or all three.
Assigning a Discussion is just a pull-down away
Assignment works a bit like queueing: you can assign any discussion to a specific support staff user in addition to having that discussion in one or more queues. Assignment is not visible to end-users, only support staff. Every member of your support staff has their own assignment "queue" that automatically notifies them.
We've done our best to integrate staff assignment in a natural way
across Tender. The commands
assign can be used to assign
discussions from your email client. You can assign from the dashboard
using bulk edit or from the discussion itself. This has the potential to
make it even easier for support staff to know when something is their
The sidebar on your dashboard includes a list of your staff, just like it does for queues. This lets you see who has open assignments at a glance. We also show assignements on the discussion list so you always know who is in charge.