Assigning a Discussion is just a pull-down away

Assignment works a bit like queueing: you can assign any discussion to a specific support staff user in addition to having that discussion in one or more queues. Assignment is not visible to end-users, only support staff. Every member of your support staff has their own assignment "queue" that automatically notifies them.

Email commands

We've done our best to integrate staff assignment in a natural way across Tender. The commands mine and assign can be used to assign discussions from your email client. You can assign from the dashboard using bulk edit or from the discussion itself. This has the potential to make it even easier for support staff to know when something is their responsibility.

Dashboard

The sidebar on your dashboard includes a list of your staff, just like it does for queues. This lets you see who has open assignments at a glance. We also show assignements on the discussion list so you always know who is in charge.