Better, Simpler, Customer Support Software.

Public Forums

Support your customers in the open! With public forums, you can offer a public space to your users to discuss common issues and get feedback, while still keeping certain categories private (billing, orders, etc). Power users can subscribe to categories and new discussions, and help out other customers.

Reply on the Go

Stay connected to your customers while you're out. Tender integrates seamlessly with email. You will receive notifications of all new messages, replies and can update discussions on the go by replying normally to emails. It's the workflow you are already used to, upgraded!

Canned replies

You hear the same questions a lot. Sometimes a whole lot. We've got Echo Templates to help you repeat yourself. Create frequently re-used answers from scratch, or use one of your existing support masterpieces. Echo Templates will save you tons of time while still letting you give each response a personal touch.

Sort Things Out

Keep your discussions organized with Queues: create and assign queues by type (Billing), priority (Urgent), person (Alex), or team (Sales). Using filters, allow team members to be focused only on discussions that are relevant to their expertise.


Assignment works a bit like queueing: you can assign any discussion to a specific team member in addition to having that discussion in one ore more queues. Assignment is not visible to end-users, only your support staff, and we'll even email your team members to let them know you've got them on the hook!

Never Forget Anyone

Tender can remind you when a discussion hasn't received a reply in a month, a week, a day, or an hour. Close stale discussions and stay on track of todos you promised to someone. Activity Filters are there to save the day!


All customers are important, but some are especially important to you. You can set up special limited access to articles, discussions, and even make sure that your most important users get priority attention in your inbox.

Advanced Reporting

Track and view incoming discussions by week, month or year. View the data for every discussion including response time, responder name, and resolution time. Reports can help you figure out when additional team members may be needed, or show when specific incidents may have brought in a large number of requests.

Make It Your Own

Your Tender Support site can live on your own domain. Using custom CSS and custom JavaScript you can make your Tender Support site look just like your site! Theming is a simpler way to customize the appearance of your Tender without custom CSS.

Single Sign-on

You can provide a seamless experience to your customers. When they log into your site they will be automatically logged into your support site as well. We can even integrate with your internal systems and bring important data about the user into the discussion. You can make virtually any information your system has visible to your support team!

Lighthouse »

If you're in need of simple issue tracking, check out our sister product — Lighthouse.

Follow us on Twitter »

If you'd like to ask us a quick question or keep up to date with what we're doing, follow @tenderapp.

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Better, Simpler, Customer Service Software

Tender gives you the tools you need
to deliver great customer support.

Get started

Better, Simpler, Customer Service Software

Tender gives you the tools you need
to deliver great customer support.

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          A better experience for your customers

          Community forums

          Allow your users to interact, share and discuss ideas. Reply in public, or in private.

          Knowledge base

          Help customers help themselves: quickly answer frequently asked questions.

          A better experience for your staff

          Stay organized

          Let the right person reply to the right discussion with queues and assignments.

          Stay on time

          Tender automatically reminds you to follow up at the right time so you don't have to.

          Keep track

          Reports allow you to keep an eye on your response times, your productivity and your team.

          You're in good company:

          Get started today

          And start delivering
          awesome customer support!

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