The full monty
If you’re the type of person who likes big lists of features, this page is for you. Tender is simple to use, but we think you’ll be impressed by how customizable it is.
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Email
- Receive emails sent to your email address
- Send notifications from your email address
- Forward any email and create a discussion on behalf of the user
- Reply to discussions by email
- Change discussion state, mark as spam, delete, add to queue from email
- Customize what types of email notifications Tender sends you
- Autoreply: Send email to customers when a discussion is started
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Customization
- Use your own domain for your Tender Support site
- Apply custom CSS styles
- Customize text on the home page for logged in & logged out users
- Use your own favicon and apple touch icons
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Public Discussion Area
- Web-based form for customers to start discussions
- Embedable Javascript widget to put on your site
- Fully customizable categories (name, description, privacy settings)
- Mark discussions private or public
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Knowledge Base
- Format articles with markdown
- Upload & store assets (images, videos, zip files)
- Ability to disable or link to external Knowledge Base
- Organize articles into sections of your choosing
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Permissions
- Invite support staff to help manage customer discussions
- Password protect your entire site
- Private issues can only been seen by discussion starter and support staff
- Invite users by manually entering email addresses, or whitelist an email domain for signup
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Organize Customer Discussions
- Discussions track when a customer is waiting for a reply and are marked as pending
- Sort issues by state: new issues, in-progress issues, issues with Lighthouse tickets attached, and resolved issues
- Assign Lighthouse tickets to customer discussions
- Create custom queues to sort issues into
- Choose which issues (new, open, assigned, resolved) show up in each queue
- Notify support staff (via email) when discussions are added to queues
